Shipping policy
SHIPPING POLICY
Thank you for shopping with Olvenia. This shipping policy outlines the terms under which we process and deliver your orders. By placing an order on our store, you agree to the terms described below.
Order Processing
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after payment confirmation. You will receive an email notification once your order has been shipped, along with a tracking number when available.
During high-volume periods (sales, holiday seasons, product launches), processing times may be slightly longer. We appreciate your patience and understanding.
Shipping Destinations and Times
We currently ship to the following English-speaking markets. Estimated delivery times from the date of shipment are as follows:
- United States: 5 to 8 business days
- Canada: 7 to 8 business days
- United Kingdom: 5 to 8 business days
- Ireland: 5 to 8 business days
- Australia: 10 to 8 business days
- New Zealand: 10 to 8 business days
These delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, the shipping carrier, customs processing, and other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, the weight of your order, and the shipping method selected. Any applicable shipping fees will be displayed before you complete your purchase.
We may occasionally offer free shipping promotions. These promotions are subject to specific terms and conditions, which will be communicated at the time of the offer.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package. Please allow up to 48 hours for the tracking information to become active after receiving your shipping confirmation.
If you have not received a tracking number within 5 business days of placing your order, please contact us at contact@getolvenia.com.
Customs, Duties, and Taxes
Your package may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
We recommend contacting your local customs office for more information on potential fees before placing your order. Olvenia is not responsible for any delays caused by customs processing.
Incorrect Shipping Address
It is the customer's responsibility to provide an accurate and complete shipping address at the time of purchase. Olvenia is not liable for orders shipped to an incorrect address provided by the customer.
If you notice an error in your shipping address after placing your order, please contact us immediately at contact@getolvenia.com. We will do our best to update your information before the order is shipped, but we cannot guarantee that changes can be made once the order has been processed.
Lost, Stolen, or Damaged Packages
Once your order has been handed over to the shipping carrier, the risk of loss and damage passes to you. However, we want you to have a positive experience with Olvenia and will do our best to assist you in the event of an issue.
If your package is marked as delivered but you have not received it, please:
- Check with your neighbors and household members.
- Contact your local post office or the shipping carrier with your tracking number.
- Reach out to us at contact@getolvenia.com if the issue remains unresolved.
If your package arrives damaged, please contact us within 7 days of delivery with photos of the damaged package and product so we can assist you.
Undeliverable and Returned Packages
If a package is returned to us as undeliverable (due to an incorrect address, refused delivery, or unclaimed shipment), we will contact you to arrange a re-shipment. Additional shipping fees may apply.
Contact Us
For any questions regarding shipping or the status of your order, please contact us at contact@getolvenia.com. We will do our best to respond within 1 to 2 business days.